You have questions, we got answers
You are able to sign up for the waitlist by clicking here, go to “BUY TICKETS” and then scroll down to the bottom. Select the number of tickets you wish to purchase and you will enter your credit card information to preauthorize your card for the agreed amount. You will wait until the amount of tickets have been listed for resale, then your card will be charged and you will receive the tickets.
Why don’t I see a waitlist option?
The organizer may not have enabled waitlists for that event or ticket type.
Can I update my payment info after joining?
Currently, payment updates must be managed through your account dashboard or by leaving and rejoining the waitlist with the correct info.
How do I know if I’ve been issued tickets?
You will receive a confirmation email and see your waitlist status marked as Complete once your ticket is confirmed.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.
Do you have tickets but can no longer attend? If you are unable to attend the event and you possess the sold out waitlisted ticket types (Saturday GA, Weekend GA), you now have the option to resell your tickets for face value. You can do this in your account. If you do not have an account, you will need to create one and proceed as normal. Once you list your ticket for resale, it will not process until someone eligible claims it from the waitlist.
Please allow up to 10 business days for refunds to appear on your account. Affirm refunds may take up to 15 business days and will continue the payment schedule.
Why can’t I see the ‘Resell your tickets’ option?
The organizer may not have enabled resale for this event. Resale is also not available for complimentary or box office-issued tickets.
What happens if my ticket doesn’t sell?
Your ticket remains valid and unchanged. You may cancel the resale and continue to use it.
Can I choose the resale price?
No. Resales occur at the original face value plus taxes. You will receive a refund minus fees if the ticket sells.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.
• This is a 19+ event, two pieces of ID are required, with one being a government-issued photo ID. Keep your ID close as ID is subject to secondary check at bar front.
• Seating is first come first serve. You are welcome to bring blankets to keep you warm.
• For online payments we accept Visa & Mastercard.
• Tickets will be emailed to you in PDF format via email. The tickets can be printed or kept on your smartphone. At the event they get checked-in/scanned using one of a few different methods and devices by the event staff. The name on a ticket does not need to match the ID of the person entering, however a ticket can only be scanned once.
• No Pets allowed. We love animals, but need you to leave them at home where they are safe. Exceptions include guide, service and/or signal dogs to persons with disabilities. Please email us to accommodate your needs.
• Thick as Thieves Entertainment reserves the right to refuse admittance or evict anyone who creates a disturbance, causes a nuisance, or breaks any of the rules outlined here without refund of admission
• Parking is first come first serve. If you want a shuttle pass click “GET TICKETS”
Do you have tickets but can no longer attend? If you are unable to attend the event and you possess the sold out waitlisted ticket types (Saturday GA, Weekend GA), you now have the option to resell your tickets for face value. You can do this in your account. If you do not have an account, you will need to create one and proceed as normal. Once you list your ticket for resale, it will not process until someone eligible claims it from the waitlist.
Please allow up to 10 business days for refunds to appear on your account. Affirm refunds may take up to 15 business days and will continue the payment schedule.
Why can’t I see the ‘Resell your tickets’ option?
The organizer may not have enabled resale for this event. Resale is also not available for complimentary or box office-issued tickets.
What happens if my ticket doesn’t sell?
Your ticket remains valid and unchanged. You may cancel the resale and continue to use it.
Can I choose the resale price?
No. Resales occur at the original face value plus taxes. You will receive a refund minus fees if the ticket sells.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.
• Lift passes and accommodations are sold separately. Festival tickets do not include lift access, lodging, or any resort add-ons.
• Wheelchair accessible area will be available. Please email us at altitunes@denimonthediamond.
• Festival runs rain, snow or shine – tickets are non-refundable. Tickets are for AltiTunes, not for a specific artist. Artist cancellation is not grounds for a refund. All subject to change.
• Umbrellas are permitted with the following exceptions; no oversized / golf / beach umbrellas.
• No outside food or beverage allowed. We are bringing in great local vendors to fill your stomach and quench your thirst.
• Everyone is subject to being searched as a condition of entry. No weapons or fireworks allowed.
• Lewd conduct will not be tolerated and if in violation patrons will be removed from the festival site. This is at the discretion of event staff.
• If you are taking pictures, please tag @altitunes or #altitunes Thank You
Still have questions? Send us an email
Feel like joining the fun behind the scenes? Please fill out this form, and we will be in touch!
Click here.
Have a food truck, artistic business, special drink or can provide some other value to the guest experience, we are open to ideas. Please reach out to
altitunes@denimonthediamond.com
Media inquiries welcome! Contact us for press details, interviews, and access to all things Altitunes.
Please reach out to altitunes@denimonthediamond.com
You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against Thick as Thieves Entertainment Inc., management, facilities, artists, other participants, and all of our respective affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. You are purchasing a ticket to enter the festival, not for a specific artist. No refund will be owed if a festival performer is changed or cancelled. If the event is postponed ticket credits will be issued, and we will not be liable for travel or any other expenses that you or anyone else incurs in connection with a postponed, rescheduled, or moved event. All sales are final. Event date and time are subject to change and no refunds will be offered. If the event is postponed, rescheduled, or moved: your tickets are still valid, and no further action is required. We will send details for ticket credits to the new date. No refunds are offered for postponed or rescheduled events.
You Are Subject to Search: You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without a refund or other compensation.
You agree to comply with all of the applicable rules, policies, terms, and conditions on the festival website. Thick as Thieves Entertainment Inc. and event service providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with event rules. Breach of terms or rules will terminate your license to attend the event without a refund. A ticket is a revocable license and admission may be refused. A ticket is not redeemable for cash.
You assume all risks, hazards, and dangers arising from injury from the site, snow, ice, or relating in any way to the risk of contracting a communicable disease or illness (including exposure to COVID-19, a bacteria, virus, or other pathogens capable of causing a communicable disease or illness), whether occurring before, during, or after the event, however caused or contracted, and hereby waives all claims and potential claims against Thick as Thieves Entertainment, and Event Providers relating to such risks.
Thick as Thieves Entertainment, and affiliated service providers, will not be liable for travel or any other expenses that you or anyone else incurs in connection with a postponed, rescheduled, or moved event.
Chargebacks and Other Refund Prohibitions. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to the tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us or the ticket provider, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card or other method of payment you used to purchase tickets from the website.
By entering an event of Thick As Thieves Entertainment, you are entering an area where photography, audio, and video recording may occur.
Your entry and presence on the event premises constitute your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance, voice, and name for any purpose whatsoever in perpetuity in connection with Thick As Thieves Entertainment and its initiatives, including, by way of example only, use on websites, in social media, news, and advertising.
By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video, or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement, or for any fees for use of such recorded media.
You understand that all photography, filming, and/or recording will be done in reliance on this consent. If you do not agree to the foregoing, please do not enter the event premises.
IN NO EVENT WILL THICK AS THIEVES ENTERTAINMENT INC. OR SUPPLIERS, ADVERTISERS AND SPONSORS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY TYPE, AND ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED, ARISING OUT OF OR IN CONNECTION WITH THE EVENT, THE SITE, THE CONTENT, OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE CLAIM IS BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE THEORY. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THICK AS THIEVES WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (a) ANY FAILURE OF ANOTHER USER OF THE SITE TO CONFORM TO THE CODES OF CONDUCT, (b) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SITE, (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (d) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE, (e) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT, OR (f) ANY LOST, STOLEN OR DAMAGED TICKETS, OR THE FAILURE OF A FESTIVAL TO HONOR A TICKET. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE ALLOCATION OF RISK BETWEEN US IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE USE OF THE SITE WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. IN NO EVENT WILL ATTORNEYS’ FEES BE AWARDED OR RECOVERABLE. OUR LIABILITY WILL BE LIMITED UNDER THIS PARAGRAPH TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND THE PROVISIONS OF THIS PARAGRAPH WILL NOT APPLY TO THE EXTENT APPLICABLE LAW PERMITS THE RECOVERY OF DAMAGES, ATTORNEYS’ FEES OR COSTS OTHERWISE PROHIBITED UNDER THIS PARAGRAPH. THE PROVISIONS OF THIS PARAGRAPH THAT (A) PROHIBIT DAMAGES TO BE MULTIPLIED OR OTHERWISE INCREASED, (B) IMPOSE A DAMAGES LIMITATION OF THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS, AND (C) PROHIBIT THE RECOVERY OF ATTORNEYS’ FEES AND COSTS, DO NOT APPLY IN CERTAIN STATES, INCLUDING WITHOUT LIMITATION NEW JERSEY, TO CLAIMS BROUGHT UNDER STATUTES PERMITTING SUCH RECOVERY.
If anyone brings a claim against us related to your use of the Site or the content, or your violation of these Terms, you agree to indemnify, defend and hold us and our affiliated companies, Thick as Thieves Entertainment, suppliers, advertisers and sponsors, and each of our officers, directors, employees, and agents, harmless from and against any and all claims, damages, losses and expenses of any kind (including reasonable legal fees and costs). We reserve the right to take exclusive control and defense of any claim, and you will cooperate fully with us in asserting any available defenses.
At Altitunes, accessible at altitunesmusicfest.thickasthievesentertainment.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Altitunes and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at altitunes@denimonthediamond.com
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Altitunes. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for our mailing list or purchase tickets, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
Altitunes follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Like any other website, Altitunes uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to Altitunesmusicfest.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads.
Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
You may consult this list to find the Privacy Policy for each of the advertising partners of Altitunes.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Website Name, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Altitunes has no access to or control over these cookies that are used by third-party advertisers.
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Thick as Thieves Entertainment. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Thick as Thieves Entertainment. Thick as Thieves Entertainment reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Thick as Thieves Entertainment also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Thick as Thieves Entertainment again, just sign up as you did the first time and Thick as Thieves Entertainment will start sending messages to you again.
For support regarding our services, email us at altitunes@denimonthediamond.
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \”STOP\” from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at altitunes@denimonthediamond.
If you have any questions about your data or our privacy practices, please visit our https://denimonthediamond.
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.
These Terms and Conditions (“Terms”) govern the use of the BlueStar Bussing Pass (“Pass”) provided by Thick as Thieves Entertainment Inc. (“Thick as Thieves”) for transportation to and from AltiTunes Music Festival. By purchasing and using the Pass, you agree to these Terms.
Limitation of Liability
Thick as Thieves Entertainment is not liable for any products or services not directly produced or supplied by BlueStar. Additionally, Thick as Thieves Entertainment is not responsible for any items lost while on the bus.
Assumption of Risks
Attendees acknowledge and agree that Thick as Thieves Entertainment does not assume responsibility for any injuries, damages, bodily harm, death or losses related to the services provided by BlueStar. Attendees use the transportation services at their own risk.
Waiver of Liability
By purchasing and using the Pass, you hereby waive any right to sue or hold Thick as Thieves Entertainment, its officers, employees, agents, or affiliates, responsible for any losses, delays, damages, injuries, or any other liabilities arising from the use of BlueStar transportation services.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the province of British Columbia, Canada.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.
Changes to Terms Thick as Thieves
Entertainment reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting.
email altitunes@denimonthediamond.com
We are continuously searching for like-minded business partners who are exploring new ways to connect with their target audience and have a lasting impact in the communities they serve.
We believe that through event partnership you can leverage the power of collective credibility, develop rapport through onsite experiential engagement, and have your community goodwill recognized through our advertising channels.